Looking for answers?

How Speax work

Where does the pee go?

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Will I smell?

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Will I feel wet?

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Are they reusable?

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Are Speax safe to wear all day?

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How do Speax compare to other products?

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Why are Speax so expensive?

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What’s the difference between ultra-light and moderate absorbency?

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How do I wash them?

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What material are Speax made from?

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How long does a pair last?

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Can I use Speax for my period?

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Are Speax good for sweat?

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Find *your* pair

How do I know what size to order?

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A product I want is out of stock. What should I do?

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Do Speax come in men’s styles?

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Will you be adding more styles and products?

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I can only wear cotton underwear. Will I be able to wear Speax?

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I’m pregnant. Which style is best for me?

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Which styles work best under leggings or yoga pants?

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How to buy

Where can I buy Speax?

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Can I use my FSA?

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Can I order over the phone?

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I’m a wholesale buyer. Who can I talk to about buying Speax?

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I’m seeing the wrong currency at checkout, what should I do?

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How to save

What is a Custom Set?

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Orders + returns

Can I track my order?

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Can I make changes or cancel my order once it’s confirmed?

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Why does my credit card statement say “Thinx, inc.”?

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Can I include a gift receipt?

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Is your packaging discreet?

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What is your return/exchange policy?

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I placed an order for Icon and am still in the 60-day return window. How do I return them?

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I can't view my order details anymore at iconundies.com. What do I do?

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How soon will I get my refund for returns?

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What is the 60-day trial?

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Can I return or exchange one or two pairs of underwear from a Saver Set?

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What is checkout like if I buy Speax and Thinx or Thinx (BTWN)?

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Shipping

How can I get free shipping?

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How much does shipping cost?

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Does Speax cover taxes, duty, etc. for International customers?

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How many days does it take for my order to arrive?

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Where do Speax orders ship from?

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Where can I find my tracking number?

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Afterpay

What is Afterpay?

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How do I use it?

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Where can I use it?

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Can I use Afterpay if I'm an international customer?

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What's the payment schedule like?

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What if I can't pay an installment?

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When will my stuff be delivered if I use Afterpay?

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Is there a limit to how much I can spend in one Afterpay transaction?

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Can I use another form of payment with Afterpay?

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What products are not eligible for Afterpay?

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How do I return or exchange something I bought with Afterpay?

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Where can I learn more about Afterpay?

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Mission + giveback

What is the Speax mission?

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How does Speax help underserved communities?

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Can I donate Speax undies?

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Can I get medical samples for my office?

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Where are Speax made?

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How do you find your models?

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How do I become a brand ambassador or influencer?

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About us

What happened to Icon?

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Are you the same people who created Thinx?

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What is Thinx Inc.?

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Were you always owned by Thinx Inc., or did Thinx Inc. recently acquire you?

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Why did you change your name?

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Now that you have a new name, is the underwear different?

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What are your sister brands and what do they make?

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How is Speax different from Thinx?

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Can I wear your sister brands Thinx or Thinx (BTWN) for light to moderate bladder leaks, like I can with Speax?

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Which brand should I wear if I experience bladder leaks, but am also on my period?

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Need a human?

Call:

(917) 819-8171

10am-6pm EST, Mon-Fri


Or send us a note:

speax@shethinx.com