Looking for answers?
How Speax work
Where does the pee go?
Will I smell?
Will I feel wet?
Are they reusable?
Are Speax safe to wear all day?
How do Speax compare to other products?
Why are Speax so expensive?
What’s the difference between ultra-light and moderate absorbency?
How do I wash them?
What material are Speax made from?
How long does a pair last?
Can I use Speax for my period?
Are Speax good for sweat?
Find *your* pair
How do I know what size to order?
A product I want is out of stock. What should I do?
Do Speax come in men’s styles?
Will you be adding more styles and products?
I can only wear cotton underwear. Will I be able to wear Speax?
I’m pregnant. Which style is best for me?
Which styles work best under leggings or yoga pants?
How to buy
Where can I buy Speax?
Can I use my FSA?
Can I order over the phone?
I’m a wholesale buyer. Who can I talk to about buying Speax?
I’m seeing the wrong currency at checkout, what should I do?
How to save
What is a Custom Set?
Orders + returns
Can I track my order?
Can I make changes or cancel my order once it’s confirmed?
Why does my credit card statement say “Thinx, inc.”?
Can I include a gift receipt?
Is your packaging discreet?
What is your return/exchange policy?
I placed an order for Icon and am still in the 60-day return window. How do I return them?
I can't view my order details anymore at iconundies.com. What do I do?
How soon will I get my refund for returns?
What is the 60-day trial?
Can I return or exchange one or two pairs of underwear from a Saver Set?
What is checkout like if I buy Speax and Thinx or Thinx (BTWN)?
How can I get free shipping?
How much does shipping cost?
Does Speax cover taxes, duty, etc. for International customers?
How many days does it take for my order to arrive?
Where do Speax orders ship from?
Where can I find my tracking number?
What is Afterpay?
How do I use it?
Where can I use it?
Can I use Afterpay if I'm an international customer?
What's the payment schedule like?
What if I can't pay an installment?
When will my stuff be delivered if I use Afterpay?
Is there a limit to how much I can spend in one Afterpay transaction?
Can I use another form of payment with Afterpay?
What products are not eligible for Afterpay?
How do I return or exchange something I bought with Afterpay?
Where can I learn more about Afterpay?
Mission + giveback
What is the Speax mission?
How does Speax help underserved communities?
Can I donate Speax undies?
Can I get medical samples for my office?
Where are Speax made?
How do you find your models?
How do I become a brand ambassador or influencer?
What happened to Icon?
Are you the same people who created Thinx?
What is Thinx Inc.?
Were you always owned by Thinx Inc., or did Thinx Inc. recently acquire you?
Why did you change your name?
Now that you have a new name, is the underwear different?
What are your sister brands and what do they make?
How is Speax different from Thinx?
Can I wear your sister brands Thinx or Thinx (BTWN) for light to moderate bladder leaks, like I can with Speax?
Which brand should I wear if I experience bladder leaks, but am also on my period?