FAQs & Support | THINX

FAQ

Orders, shipping, & stuff

I’ve already submitted my order, but I need to make a change! What do I do? Is it too late?

We process our orders quickly (so you can get your undies in a jiff), but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to email hello@shethinx.com or call us at (917) 819-8171.

How long must I wait for my undies after I submit my order?

Your order should ship within 1-2 business days (Mon-Fri, before 5pm), and arrive within 5-7 business days if you select standard shipping, or 1-3 business days with expedited shipping (Continental U.S.)––UNLESS you've pre-ordered something, in which case the shipping date was indicated upon placing your order.

What is your return policy?

Not loving them? No worries - we process returns/exchanges within 60 days of receiving first time orders (not valid on final sale items or gift cards). You can request a return or exchange via returns.shethinx.com. If your order qualifies, you'll receive an instant refund voucher (which can be entered at checkout), which allows you to shop again immediately. If you wanted to exchange for a different size or style, please use this code. If you prefer a refund, the instant refund voucher automatically expires in 5 business days, at which point the balance will be refunded to your original payment method. Oh, and tampons, merch, sale items, and gift cards are non-refundable! 

I live abroad. Can I still order THINX?

Yes! We offer international shipping, so women all around the world can feel comfortable and confident during their periods!

Does THINX cover taxes, duty, etc. for international customers?

Unfortunately, our prices don't include local taxes, duties, brokerage fees, and VATs, all the stuff you may be charged to receive your THINX shipment at home. *Make sure you consider all fees,* because once your order arrives you'll be required to pay all taxes, duties, etc. (we won't be able to refund you if you change your mind).

What currency do y'all accept?

Right now we only accept US dollars -- good ol' green backs, baby!

I'm having trouble placing my order on your website. Help!

While THINX does it's best to ensure that our E-commerce experience is consistent, enjoyable, and functional across all modern browsers and devices, occasionally something small may not function properly on older browsers when an update to our code is pushed. If you are having trouble logging in, creating an account, or placing an order, we highly recommend you first update your browser to the newest version.
Chrome  |  Firefox  |  Safari  |  Internet Explorer
Or, simply trying another browser will usually work too! We prefer Chrome here at THINX!
We apologize for any inconvenience. If you still need help or are experiencing issues, please don't hesitate to contact us here!

Product Knowledge

 

How do THINX work?

Our patented technology (called THINX QuadTECH®) is made up of four ultra-thin micro-layers that all work together to do their thang. We developed the technology over three years before launching the product to ensure each and every pair is completely antimicrobial, moisture-wicking, leak-resistant, and absorbent. Take a look at our How it Works page to learn more.

How much liquid can THINX hold?

Your THINX can hold up to 2 regular tampons’ worth of liquid (10 mL worth), but this can vary depending on the style you’ve chosen, and what your flow is like.

What?!

Yup. Check the shop page to see all our styles.

Are THINX a replacement for my current routine?

THINX replaces panty liners for good, and can be used in conjunction with tampons and menstrual cups. You know your flow though, so we suggest testing your own limits.

Is THINX hygienic?

Fo’ sho. The entire inner lining is treated with an anti-microbial application of silver, which becomes embedded within the fibers and fights bacteria. Our super-absorbent and sweat-wicking materials work with the rest of the four-layer tech to keep you dry and germ-free. Yay.

How do I wash my underwear?

We recommend that you rinse them by hand first, and then throw them in the cold wash with the rest of your delicates! DON’T use fabric softener as it prevents the antimicrobial and moisture-wicking treatments from working. Finally, hang dry. (Pro-tip: You should treat the rest of your lingerie like this, too!)

Can THINX be used for urinary incontinence or light bladder leaks?

We actually have a product called Icon that’s designed specifically for this purpose! Visit iconundies.com for more info.

Can I wear THINX as a swimsuit?

Short answer: yes. Long answer: We've tried it, and it's totally worked-- but proceed with caution. It's obvi perfect for sunbathing, etc., but TBH because of the fact that your period, y'know, washes out of THINX, we can't guarantee that your blood won't also float out of the garment when you get in the pool (you're probs safe in the ocean tho bc #ocean or hot tubs bc #jets). You'll also be loading it up w/ water, so it'll reach max absorption p quickly (read: immediately). In the end, though, it's probably a safer bet on a light day (or just as backup to a tampon/cup) than regular swimsuit. Let us know how it goes!

I have sensitive skin. What are THINX made out of? Will they irritate me?

The interior of the underwear is antimicrobial cotton, which includes an application of silver. All the other technology is between the cotton interior layer and the nylon/spandex exterior layer (Interior Innermost 95% Cotton, 5% Elastane; Middle breathable PUL, 95% Cotton, 5% Elastane; Outer 89% Nylon, 11% Elastane; Trim 100% Polyester). This way, your undies look sexy but feel safe!

Where are THINX manufactured?

Each pair of THINX is made at a family-run factory in Sri Lanka. They are true experts in production and can offer the best quality to all our loyal THINX-ers. The best part, though? THINX is made by empowered women––learn more on our About page.

Where can I buy THINX?

Right here! THINX is currently only available for purchase online at shethinx.com, so that we can make sure you fully understand the product, our giveback, and also get the best customer experience possible.

Cotton

 

What’s the difference between your Cotton undies and Original undies?

Like our Original undies, the gusset in our organic Cotton line has our patented 4-layer leak-resistant tech. With our new cotton line, the body of the undies is now made with organic cotton.

I thought your undies were always made with cotton?

Yes, the top layer of our gusset (the part that sits closest to your V) has always been made with cotton, but with our new Cotton line, the body of the undies is now made with organic cotton.

Is the sizing of your Cotton undies the same?

Yes — we have a sizing chart on each of our style page, and if the fit isn’t right, we have a super-easy exchange policy!

Are they organic?

Yes, our Cotton range is made with organic cotton.

Mission

I want to help women and girls in the developing world. If I buy a pair of THINX, what happens next?

For years we have been able to help hundreds of thousands of girls gain access to menstrual products through our partnership with AFRIpads. As we've grown, we've come to understand that there is much, much more to be done: girls around the world lack safe spaces where they're able to learn and talk openly about their bodies and health, and where they can ~still~ find access to menstrual products. To meet this need, The THINX Foundation (which, btw, is now *officially* a THING!!) is launching THINX Global Girls Clubs. This way, we can stand shoulder-to-shoulder with girls worldwide; think less "CSR" and more "here-we-are." Questions? Email foundation@shethinx.com

Can I donate or contribute to your mission without buying a pair of THINX?

You sure can! Visit thinx.org to make a donation!

Wholesale

 

I love the product. Can I sell THINX in my store?

While we LOVE your support, THINX are currently only being sold online. In our wholesale efforts, we’ve found that––*surprise!*––many people aren’t super comfortable being as loud and proud about periods as we are. So, while we’re young, we want to make sure that we can always tell our story in full. That said, we do sometimes work with select partners and are open to hosting exclusive events, so don’t hesitate to email us for other ways to get involved and help #breakthetaboo.

Period Facts

 

How many women have accidents during their periods?

80% of American women have had accidents during, and have expressed anxiety about, their periods.

How many tampons and pads does a woman use during her lifetime?

Approximately 17,000.

How many pairs of underwear does a woman throw away each year?

5 or more pairs of underwear are typically thrown away by one woman every year.

Tampons

Hold up — I thought you sold period underwear so I don't need to wear tampons? Care to explain, THINX?

Fair question, curious customer! Tampons make the perfect backup to your THINX on a heavy day. When you need extra support, the tampons will help THINX with the heavy lifting (or in this case--absorbing!)

What are these tampons made out of?

THINX tampons are made of 100% organic cotton. Ya know how good you feel when your drink is 100% juice? Yeah, it’s kinda like that!

How much blood does the tampon hold?

The THINX Regular tampon holds 6-9g, and the Super 9-12g.

How often should I change my tampon?

The FDA recommends that you change your tampon every 4-8 hours, but as we like to say, #knowyourflow!

Are your tampons FDA approved?

Yes! 3 cheers for putting safe materials in our bodies!

Where are the tampons made?

THINX tampons are made at a family-run factory in Spain. Viva la vagina!

So what's the deal with this applicator?

We can’t reveal •too• much now, but here’s a hint: sustainable, reusable, & your new favorite accessory!

Got more questions?
email us at hello@shethinx.com
call (917) 819-8171

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